The CS Coach

Increase Revenue through Customer-Centric Strategies

It's my mission to help empower your business with effective customer success strategies, tailored to your unique needs, to drive growth, enhance customer satisfaction, and maximize retention and revenue.


What we do

Drive Customer Delight
Harness our expertise to enhance the success of your team and your customer by implementing strategic initiatives, optimizing processes, and delivering exceptional experiences that foster long-term growth.

Accelerate Time-to-Value
Leverage our specialized customer success methodologies and tools to expedite the realization of value for your customers, ensuring quick adoption, onboarding, and achieving desired outcomes.

Tailored Solutions for Your Business
We understand that each business is unique. Our customer success consultancy provides personalized strategies, tailored to your specific needs and goals, ensuring optimal outcomes and sustainable growth.

Partner for Success
We're committed to your success. As your trusted partner, we collaborate with you to develop customer success roadmaps, implement best practices, and drive the achievement of your business objectives.

Hi, I'm Jarryd Hensel,
your CS Coach.

About Me

Individual Contributor to Leading Overall Strategy
I began my journey in customer success as an individual contributor, working closely with customers to understand their needs, provide exceptional support, and drive their success. Through dedication, passion, and a deep understanding of customer-centric strategies, I quickly progressed to a leadership role. As a team manager and leader, I successfully built and managed high-performing customer success teams, fostering a culture of excellence, collaboration, and customer-focused outcomes.

Scaling Customer Success Operations
At Procore Technologies, I played a pivotal role in scaling the customer success team from a mere six members to a robust force of 600 professionals. By implementing streamlined processes, establishing scalable frameworks, and leveraging various technologies, I spearheaded the expansion of customer success operations to meet the growing demands of a rapidly scaling organization. This growth contributed significantly to Procore's transformation from a few million in annual recurring revenue (ARR) to a remarkable milestone of over $500 million.

Driving Customer Success and Revenue Growth
With a relentless focus on customer satisfaction and driving tangible outcomes, I consistently led my teams to achieve exceptional results. By leveraging innovative customer success methodologies, implementing data-driven strategies, and nurturing strategic partnerships, my team and I successfully propelled Procore's customer success initiatives to new heights. Our relentless focus on our customer's success directly impacted revenue growth, fostering long-term customer relationships, increased retention rates, and unlocking expansion opportunities.

Let's Talk

Let's collaborate to unlock the full potential of your customer success initiatives and exceed your business objectives.Book your free 15-Minute discovery meeting today.


We look forward to hearing from you!

Thank you

Thank you for reaching out! We appreciate your interest in our services. Our team will review your inquiry and get back to you soon. We look forward to the opportunity to work with you!